Privacy Policy
Digital Marketing Specialist worldwide, LLC respects your privacy and protects your personal data under applicable data protection law (including GDPR for EEA users).
1. Data controller
- Controller: Digital Marketing Specialist worldwide, LLC
- Privacy email: info@medicalmarketing.digital
2. What data we process
Identification and contact data you provide (name, phone, email) when filling forms, booking a strategy session or messaging us on WhatsApp, as well as browsing data.
3. Purpose
To handle your requests, provide our services, send commercial information about medical marketing (with your consent) and improve the site.
4. Legal basis
Consent, performance of a contract or pre-contractual relationship, and legitimate interest.
5. Your rights
You may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to info@medicalmarketing.digital.
6. Use of the WhatsApp Business Platform and the Envio Wa MM app
This privacy policy belongs to Digital Marketing Specialist worldwide, LLC, trading under the Medical Marketing brand, and covers both this website (medicalmarketing.digital and medicalmarketing.es) and the Envio Wa MM application, registered with Meta under the business account Agencia Medical Marketing (verified business in Meta Business Manager). For any privacy-related matter you can write to info@medicalmarketing.digital.
The Envio Wa MM application is operated in Spain by LEVANTIA CONSULTORIA DIGITAL SLU, Spanish tax ID B88862289, with registered address at C/ Mago Santhai 542, 29130 Alhaurín de la Torre (Málaga), Spain, the Spanish company of Medical Marketing under which the verified Meta business account «Agencia Medical Marketing» is registered. LEVANTIA CONSULTORIA DIGITAL SLU is the data controller for the information processed through the WhatsApp Business Platform, including your data when you contact us through that channel. Digital Marketing Specialist worldwide, LLC remains the data controller for the information collected through the website. For any question about your data you can write to info@medicalmarketing.digital.
The Envio Wa MM app uses the WhatsApp Business Platform (Meta Cloud API), with the whatsapp_business_messaging and whatsapp_business_management permissions, including the ability to connect phone numbers already in use with the WhatsApp Business app. Through the app, Medical Marketing sends and receives WhatsApp messages on its own behalf and on behalf of the clinics that are clients of the agency, and manages their WhatsApp Business accounts (numbers, message templates and webhooks).
The following data is processed through this channel: WhatsApp phone number, profile name, message content and date, delivery status and data from each clinic's WhatsApp Business account, such as identifiers, templates and usage metrics.
This data is used to handle conversations with patients and interested users on behalf of the clinic, automate replies and carry out commercial follow-up with those contacts. It is never used for advertising unrelated to the clinic that owns the number, and it is never sold to third parties.
Data is shared only with two parties:
- Meta Platforms, as the provider of the WhatsApp Business Platform and the entity running the WhatsApp infrastructure.
- The client clinic that owns each WhatsApp Business number, which is the party running the relationship with its patients.
Data is not transferred or sold to third parties for their own purposes. It is kept for as long as the relationship with the clinic lasts and during any applicable legal retention periods; once those periods expire, the data is deleted.
If you want your data to be deleted, write to info@medicalmarketing.digital stating the phone number concerned, and we will confirm deletion within 30 days. The same address can be used to exercise your rights of access, rectification, erasure, objection, restriction and portability.
The use of data obtained through Meta complies with the Meta Platform Terms and the Meta Developer Policies. This policy is published at https://medicalmarketing.digital/privacy-policy/ and its Spanish version at https://medicalmarketing.digital/es/politica-de-privacidad/.